1. What products do you sell?
GraniteOak Partners LLC offers women’s clothing and related fashion products through our online store.
2. Where do you ship?
We provide shipping to customers throughout the United States and to eligible international destinations.
3. How long does order processing take?
Orders are generally processed within 1-2 business days after successful payment confirmation.
4. How long does domestic shipping take?
For orders shipped within the United States, estimated transit time is generally 3-7 business days after the order has been processed.
The estimated total timeframe, including processing, is approximately 4-9 business days.
5. How long does international shipping take?
International orders generally require approximately 7-15 business days for transit after processing.
Including the estimated processing period, the total delivery timeframe is approximately 8-17 business days.
International delivery times may vary depending on the destination country, customs processing, carrier operations, holidays, and other circumstances.
6. Will I receive tracking information?
When tracking is available for the selected shipping service, tracking information will be provided after the order has been shipped.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
7. Which shipping carriers do you use?
Depending on the destination, shipping method, order size, and availability, orders may be delivered through recognized postal or commercial shipping carriers.
The carrier may vary depending on the individual order.
8. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you notice an error in your shipping address.
Because orders may enter processing shortly after being placed, we cannot guarantee that an address change can be made once fulfillment has started.
Customers are responsible for providing accurate and complete shipping information.
9. Do you ship internationally?
Yes. We provide international shipping to eligible destinations.
International customers should be aware that customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
10. What is your return policy?
Eligible products may generally be returned within 30 days of receiving the order.
Products should generally be unused, unworn, unwashed, unaltered, and returned in their original condition with applicable tags and packaging.
Please contact us before sending a return.
11. Who pays for return shipping?
For returns caused by a product quality issue, incorrect product, or fulfillment error attributable to GraniteOak Partners LLC, the applicable return shipping cost will be covered by us.
For returns unrelated to product quality or our fulfillment error, such as a change of mind, incorrect size selection, or personal preference, the customer may be responsible for the applicable return shipping cost.
12. When will I receive my refund?
Once the returned merchandise has been received and inspected, approved refunds are generally processed within 3-5 business days.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
13. Can I return an item that I have worn?
Returned clothing should generally be unworn, unwashed, and unused.
Products that have been worn, washed, altered, damaged, or otherwise returned in an unsuitable condition may not qualify for a refund.
14. What if I receive the wrong item?
If you receive an incorrect product, please contact us as soon as possible.
We may ask you to provide your order information and photographs of the product received so that we can investigate the issue and determine an appropriate resolution.
15. What if my product arrives damaged?
Please contact us promptly if your order arrives damaged.
We may request photographs showing the condition of the package and product, along with your order information, to help us investigate the issue with the shipping carrier and determine an appropriate solution.
16. Can I cancel my order?
You may contact us as soon as possible after placing your order to request cancellation.
Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation will be possible after fulfillment has begun.
17. Do you offer exchanges?
Exchanges may be considered depending on product availability and the circumstances of the request.
If the requested replacement product is unavailable, another appropriate resolution may be offered.
Please contact customer support before returning an item for an exchange.
18. Are your purchases subscription-based?
No.
All purchases made through graniteoakpartners.shop are one-time sales.
GraniteOak Partners LLC does not operate a recurring subscription or automatic recurring billing program for the products sold through our website.
Each order is an individual purchase.
19. How can I contact customer service?
You can contact us using the following information:
GraniteOak Partners LLC
Address: 11625 STONEVIEW SQ APT 11C, RESTON, VA 20191
Phone: 17748109545
Email: support@graniteoakpartners.shop
For questions about an existing order, please provide your order number whenever possible so that we can assist you more efficiently.