At GraniteOak Partners LLC, we want customers to be satisfied with their purchases. This Return & Refund Policy explains the conditions and procedures for returning women’s clothing purchased through graniteoakpartners.shop.
1. Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the customer should contact us within the applicable return period and provide the necessary order information.
2. Return Conditions
Returned products should generally meet the following conditions:
- The product must be unused and unworn.
- The product must not have been washed, altered, or damaged.
- The product should be returned in its original condition.
- Original tags and packaging should be included when applicable.
- The customer should provide the original order information.
Due to hygiene and product condition considerations, certain products may not be eligible for return where applicable.
3. Non-Returnable Situations
A return may be rejected if the product has been:
- Worn or used;
- Washed or altered;
- Damaged after delivery due to customer handling;
- Returned after the applicable return period;
- Returned without sufficient order information;
- Returned in a condition that prevents it from being resold.
4. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.
For quality-related issues or fulfillment errors caused by GraniteOak Partners LLC, we will review the situation and, when appropriate, provide a replacement, refund, or other suitable resolution.
Customers may be asked to provide photographs or other information showing the issue.
5. Return Shipping Costs
For returns caused by a product quality issue, incorrect product, or fulfillment error attributable to GraniteOak Partners LLC, the applicable return shipping cost will be covered by us.
For returns resulting from reasons unrelated to product quality or our fulfillment error, such as a change of mind, incorrect size selection, or personal preference, the customer may be responsible for the applicable return shipping cost.
6. Return Authorization
Please contact us before sending any product back.
Customers should not send returns to an address different from the return instructions provided by our customer service team.
Unauthorized returns may result in processing delays.
7. Refund Processing
Once a returned product has been received and inspected, we will determine whether the return meets the requirements of this policy.
For approved returns, refunds are generally processed within 3-5 business days after the returned merchandise has been received and inspected.
Refunds will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.
8. Partial Refunds
Where applicable, a partial refund may be considered if a product is returned with missing components, damage caused by customer handling, or other conditions that affect its resale value.
9. Exchanges
If an exchange is requested, availability of the requested replacement product must be confirmed before the exchange can be approved.
If the requested item is unavailable, we may instead provide an applicable refund or other resolution.
10. Order Cancellation
If you wish to cancel an order, please contact us as quickly as possible after placing the order.
Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed after fulfillment has begun.
11. Contact Us
For return or refund assistance, please contact:
GraniteOak Partners LLC
Address: 11625 STONEVIEW SQ APT 11C, RESTON, VA 20191
Phone: 17748109545
Email: support@graniteoakpartners.shop